Privacy Policy

Branche d’Olive Privacy Privacy & Cookie Information

For the purpose of applicable data protection law, including DPA 1998 and the General Data Protection Regulation (EU) 2016/679) BdO is the data controller.  This Privacy Policy sets out how Branche d’Olive (BdO) uses and protects personal information.   BdO may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

By accessing this site, certain information about the User, such as Internet protocol (IP) addresses, navigation through the site, the software used and the time spent, along with other similar information, will be stored on BdO servers. These will not specifically identify the User.

The information may be used internally for web site traffic analysis. If the User provides unique identifying information, such as name, address and other information on forms stored on this site, such information will be used only for ordering, delivery and statistical purposes and will not be published for general access.

Like other online store, we share bits of information about you with other companies, including credit/debit card validation and authorisation, webhosting, data analysis, order fulfilment and mailings.  We’ll only give third parties the information they need to perform their functions.  For courier deliveries, it is a requirement to display the billing address, entered in the order during checkout, on the exterior label. This may also be used as an alternative delivery address.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

NB: We do not store any credit card details

What we do with the information we gather

  • Internal record keeping to help improve our products and services.
  • Provided we have volutarily received a subscription to our Newsletter, we will periodically send promotional emails about new products, special offers or other information which we think you may find interesting.  All such emails will have the facility for customers to UNSUBSCRIBE at any time.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time.  To UNSUBSCRIBE please email sales@branche-dolive.com or click the UNSUBSCRIBE tab which can be found at the foot of all Branche d’Olive direct marketing emails.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Under the DPA (Data Protection Act)1998, you may request details of any personal information held by us.  Please email sales@branche-dolive.com. If you believe any information held by us to be incorrect or incomplete, please email sales@branche-dolive.com – we will make amendments as soon as possible.  We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures as safeguards.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer although this may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.