Call +44 (0) 1235 771254 | Email: sales@branche-dolive.com
FREE SHIPPING ON ALL ORDERS £45+ (UK MAINLAND)

Customer Information & Privacy Policy



Shipping & Returns

SHIPPING WITHIN THE UK

FREE SHIPPING on orders over £40!

Our warehouse team are briliantly quick and orders, once processed, are generally shipped on a next day signed-for service.  However, to allow for those periods of particulary heavy traffic (Sale Offers/Christmas etc.) we cannot guarantee delivery in less than 5 working days.  Alternatively you can collect from our retail unit attached to our warehouse:  Unit 2a Elms Farm, Grove Road, Wantage 0X12 7PD 01235 771254 between 9.00am - 3.00pm Monday to Friday and, by prior appointment, Saturday 10.00am -12.00noon.

SHIPPING WITHIN EUROPE

Will be priced according to the combined weight of the products ordered.  The service is Royal Mail International Signed For and should be delivered within 5 days.  NB Some items, those which contain alcohol, are not available to ship abroad.

Privacy & Security

By accessing this site, certain information about the User, such as Internet protocol (IP) addresses, navigation through the Site, the software used and the time spent, along with other similar information, will be stored on Branche-dOlive.com servers. These will not specifically identify the User.

The information will be used internally only for web site traffic analysis. If the User provides unique identifying information, such as name, address and other information on forms stored on this Site, such information will be used only for ordering, delivery and statistical purposes and will not be published for general access. Branche-dOlive.com, however, assumes no responsibility for the security of this information.

NB: We do not store any credit card details

See our full Privacy & Security Policy

Returns & Replacements

Faulty Goods
Any items, which are received broken or faulty, will be exchanged or refunded. Please contact us and we will be pleased to assist you.

General Exchange Policy
Most goods may be returned for exchange or credit provided they are returned within 28 days and in their original condition. However, this is subject to the restrictions and conditions below.

Hygiene
For reasons of hygiene, any toiletries item, which has been opened for any reason may not be returned, unless faulty. This does not affect your statutory rights. 

Sale Items/Seconds
Goods purchased as sale items or seconds are NON-REFUNDABLE subject of course to your statutory rights.

Special Orders
Unless faulty, specially ordered products cannot be returned.
NB Your statutory rights are not affected by any of Branche-d’Olive.com’s Returns Policies.

Access our Online Returns Form

Payment, Pricing & Promotions

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

With respect to items sold by Branche-dOlive.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Branche-dOlive.com.

All items purchased from Branche-dOlive.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.